La Patisserie Bakery

The best burnt almond cake in West San Jose! Love the freshness and quality of the various cakes and pastries, and the yummy chocolate heart they put on special occasion cake requests! We got my mom’s birthday cake and my dad’s birthday cake from here recently and both were scrumptious! Not overly sweet (which we LOVED bc we easily had more than one piece) lovely airy whipped cream, and deliciously soft cake! I can’t wait to try their famous guava cake and the chocolate mousse cake.

Bad customer service. I had place an order for a specialty theme cake for my daughter’s birthday few weeks ago in advance. It was all communicated through email and I agreed to buy my own topper so they can make the cake and the theme i wanted. I was told to dropped my cake topper off to their store and I did it ahead of time. I came the day of pick up and when the cake box is opened, my cake topper is not in there. So i asked the guy what happened to my topper? There’s no topper there. He had no clue so he went and talked to someone at the back and the lady came out and told me that they didn’t put my topper to avoid getting damaged on transportation. Then why tell me on email to dropped it off so they can do it. Wasted my time. The lady offered to do it herself or i can just do it at home. I decided to take the cake home and they gave me a box with the toppers inside. When I came home, I opened the box and realized it was a wrong toppers they gave me. I had to call the store and let them know they gave me a wrong toppers. Sent someone to their store again just to returned what they gave me and get my toppers. Will never gonna order a cake here or come back on this store again. Unorganized and lack of communication for the price they charged.